Waterjet Terms and Conditions

Order Changes or Back Orders

Order Changes: We ship orders quickly, there order cancellations may not be possible. To ensure the best delivery time, please double-check your orders before placing them.

Back Orders: We regret that sometimes a back-order may occur. We apologise for this, and do everything we can to ensure it does not happen. In the event that a back-order does happen, you will be notified to the alternatives that are available to you.

Cancelled Orders

Add-ons, deletions or order cancellations are not possible because of the speed of our order processing. Please check for accuracy and completeness prior to ordering.


Return Authorization Request must bemade within 30 days of the invoice date. Returns can only be accepted with a Return Authorization Number issued by an authorized representative. RA Numbers are valid for 30 days from the date issued. All returned merchandise should be in its original condition.

Products returned without a Return Authorization Number will not be processed for credit. Based on the nature of the return, some requests for return may only be accomodated with a 20% restocking fee.

Damage Due to Freight Carrier must be brought to the attention of this company immediately. Proper claims will be filed with the shipping carrier, and processed by them. If necessary, products must be returned here, in the original packaging, no later than 30 days of the issued invoice. The claim will be evaluated and refunded.

Custom or Non-stock Items cannot be returned because these items wee made specifically for you. These items include custom designs, items cut from non-stocked colors, styles or fabrics.
Note: Please review your proof thoroughly. Once your approval is received, indicating your proof is correct, the order will be nonrefundable/nonreturnable.

Roll Goods or Yardage can be returned, damage-free, prepaid freight, with a 20% restocking fee within 30 days of purchase.


Since all our work is custom, no returns are possible - but we guarantee to replace any parts that are defective in material and/or workmanship, free of charge. Waterjet works very hard to ensure error-free shipments, but our liability ends with the value of our product, so please inspect shipment before application to garments. All orders should be inspected within 24 hours of receipt, with any discrepancies reported immediately. No claims can be made on orders beyond 30 days from shipment.

We cannot be held responsible for products which have been laundered with soaps containing bleach, or harsh detergents with bleach or bleach particles. Please carefully read all laundering and application instructions.

Shipping and Delivery

Depending on the size and quantity of your order, Waterjet may ship your order in seperate packages. Waterjet cannot accept any liability for the failure of any carrier used to fulfill a promised delivery date. We ship all our order F.O.B. from our warehouse. Any delivery time quoted is based on estimated time of shipment using our stated carriers. Actual shipment dates can vary.

Handling Fees: There is a $2.00 per box charge for handling, not to exceed %5.00 per order.

Shipping Methods: UPS. Next Day Air, 2-Day Air, 3-Day Select, Ground. Saturday Delivery available upon request.


Waterjet's product availability and prices are subject to change without notice.

Accounts with returned checks are subject to a $35.00 per check service charge, along with any other bank charges.

2% per month will be charged on all past due accounts and account balances.

Orders placed by a company that are past due on payment or with credit problems may be delayed.


Purchasing professional, college, and corporate custom designs for the purpose of profiting from the identity of those designs requires a license. The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. When manufacturing product which incorporates these logos, we assume that you have obtained permission. We do, however, reserve the right to ask for written confirmation of this permission. Waterjet accepts no liability for any unauthorized use of such material. Waterjet reserves the right to refuse to cut and/or design a customer's order, or parts of an order, which are deemed to be offensive or which may allegedly be in violation of any legal statute.